Popular Articles
My shipment was not picked up
What to do when your shipment was not picked up? Parcel collections may happen between 10:00LT and 17:00LT and it is not possible to book an exact time. To know more about the collection of your shipment, please ask the sender to contact, by phone, ...
My shipment was not delivered
Firstly, please ask the sender or the receiver to contact the local office of the transport company and ask for more information. Usually, the details of the waybill will be sufficient to identify your request. Only the transport company can confirm ...
Tracking a parcel
How to track a Parcel Shipment? Unlike the Premium Freight shipments, that often provide detailed and frequent tracking updates, Parcel Shipments usually come with basic tracking information, many times refered to as "Milestones", such as when the ...
What do I need to know concerning my parcel?
What is a parcel shipment? A parcel shipment is the transportation of goods, documents, or items that are typically smaller in size and can be handled by courier services. Parcel shipments can be domestic, imports/exports and international (3rd ...
How can I speak with my carriers?
How to see my carrier contacts? The carriers can be contacted in 2 different ways, which may vary according to the moment of the order creation: Before there's an offer selected: Before there is an offer selected for the shipment, the main point of ...