How to create a Ticket?

How to create a Ticket?

How to create a Ticket for Support?

The support team is located in Portugal, available from 8AM to 6PM (WET/UTC, WEST/UTC +1 during daylight saving time), from Monday to Friday, except on 1st of January and 25th of December. 

Zoho Ticketing Platform

On Easy4Pro we believe that using ticketing platforms offers the advantage of streamlined communication by centralizing all interactions, ensuring efficient tracking and resolution of inquiries.
Additionally, ticketing platforms often provide automated categorization, enhancing your customer experience and reducing the chances of your emails getting lost.

The platform sponsoring the ticketing system is Zoho. Expect to see this name in the emails received/sent for support purposes. 

Step by Step for Ticket Creation

We understand the importance of efficient issue resolution, and we're here to guide you through the process of opening a ticket via our Help Center.

Step 1: Accessing the Help Center

  1. Log in to your Easy4Pro account.

  2. Navigate to the bottom right corner of your E4P home page.

  3. Locate and click on "Help Center."




Step 2: Initiating the Ticket

      1. In the Help Center, start by entering your name for proper identification.


      2. Provide your email address, ensuring accurate correspondence.





Step 3: Issue Classification and Sub-Classification 

       1. From the dropdown menu, carefully select the appropriate issue classification that best aligns with your concern.


      2. Further refine your selection by choosing the relevant issue sub-classification.


Step 4: Subject and Description

      1. Craft a succinct yet informative subject line that summarizes your issue concisely.


      2. In the description field, provide a detailed account of the problem you are encountering. The more specifics you can offer, the better we can assist you.


Step 5: Shipment Reference

If applicable, input your shipment reference to help us pinpoint the context of your concern accurately. 



Step 6: Ticket Priority

Choose the priority level for your ticket based on the urgency and impact of the issue. Note that an Hotfix is a category reserved only for when the website is non-reacheable.


Step 7: Submission and Confirmation

      1. Once all necessary details are provided, click the "Submit" button to send your ticket.


      2. A confirmation screen will acknowledge the successful opening of your ticket. Additionally, an email will be sent to you to confirm this action.


We appreciate your proactive engagement in reporting issues through our Help Center. Rest assured, our dedicated team is committed to addressing your concerns promptly and effectively.


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