I want to cancel a shipment

I want to cancel a shipment

The "Abort" button is available on each quotation until the day prior to the pick-up. Simply enter the shipment you want to cancel, on Conversation page and click on :



If you reached the day of the pick-up and the quotation was not yet canceled, you need to open a ticket and request the assistance of the Support Team.
The following message will appear :


To do so, simply open a ticket with Sub-Classification "I want to Cancel my shipment" and indicate the reference of the shipment.
Please make sure to align with the forwarder and verify if no pick-up action was started.

Please note that after the estimated delivery date, shipments can no longer be cancelled and are being charged by Easy4Pro.

A shipment can only be cancelled until the estimated time of arrival. 


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